How do I log into my account?

Just click on “Sign in” and enter the email address you used while creating the account and the password for it.

I forgot my password. How can I access my account?

The login page has a “Forgot your password?” link. If you click on it, you’ll be asked to enter the email address for the account you want to log into. You’ll receive an email with all the steps you need to follow in order to change your password.Text

My account is not recognised.

Please make sure that the details you enter are correct. Check the spelling of your email address and the password. If you still have issues, we suggest you to contact us or to create a new account.

Do I have to be registered to place an order?

No, it is not necessary to have a NeoJoy account to place an order. However, creating an account on this website can save a lot of time in the future and can help you purchase goods easier.

How do I place an order?

Browse the website to find the product you would like to purchase. After finding it, all you have to do is select the colour you prefer, the size (if available) and the quantity, then click on the “Add to Cart” button.
After you make sure that your cart contains all the items you want to purchase, go to Checkout. Fill in the checkout form with all the details needed (name, address, e-mail, phone number etc.), choose the payment method desired, submit and wait for the confirmation email from us, informing you that your order is being processed.

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